Last updated: [09-06-2025]
At Vitanza, we take great care in delivering products that meet the highest standards of quality. Each item is made to order and undergoes strict quality control before shipping. However, if something isn’t quite right, we’re here to make it right.
Eligibility for Returns and Replacements
We accept return or replacement requests only in cases where the product is damaged, defective, or contains a clear manufacturing error.
If your order arrives with any such issue, please contact us within 30 days of the delivery date. Make sure to include:
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Your order number
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A brief description of the issue
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Clear photographs of the item in question
Once reviewed and approved, we’ll either:
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Issue a full refund, or
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Send a replacement, at no additional cost to you.
Conditions That Are Not Eligible
As our products are made to order, we are unable to accept returns or offer refunds in the following situations:
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You entered an incorrect or incomplete shipping address
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You no longer wish to keep the item (change-of-mind)
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The package was refused, unclaimed, or failed to clear customs
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You placed an order with incorrect product details or variant selection
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Minor color variations or perceived discrepancies that do not affect product functionality
Request Process
To submit a return or refund request, please email us at support@vitanzaglobal.com.
Include the following:
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Full name and order number
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Description of the issue
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At least one clear image of the damaged/defective product
We aim to respond to all claims within 2 business days, and will notify you of your refund or replacement status once the issue has been reviewed.
Refund Timelines
If a refund is approved, it will be processed back to your original method of payment. Depending on your bank or payment provider, this may take up to 5–10 business days to reflect in your account.
Need Help?
If you have any questions about this policy or need assistance, reach out to us at support@vitanzaglobal.com. We’re always here to help.